HOLIDAY 2021 SHIPPING DATESDecember 12th is the probable last shipping date for orders to arrive before the 25th. Please note we are unable to offer guaranteed delivery service, orders may be subject to delays due to postal service holiday volume.
GENERAL SHIPPING INFORMATION
We currently ship web orders to the United States, Canada, and select International locations from Toronto, Canada. All orders are processed and shipped within 3-5 business days, upon receipt of order. Tracking is provided for all orders and is sent when the order is shipped.
It is the customer's responsibility to make sure that all address and shipping information is correct. Orders with incorrect/incomplete shipping information, once shipped, cannot be corrected and any loss due to incorrect shipping information is not the responsibility of Known. Orders that are returned to sender due to incorrect/incomplete shipping info provided by the customer are subject to a $5 return fee and the applicable shipping fee to send the package a second time.
If you have any further questions about shipping, please email us at email@example.com.
SHIPMENTS WITHIN USA AND CANADA
Orders to the United States are estimated to arrive between 3-5 business days upon shipping. During high-volume periods such as the Holiday season, expect that this shipping timeframe may vary according to postal service capacity.
All orders over $250 USD will receive free shipping.
Any customs or duties taxes are the responsibility of the customer. Orders shipped within Canada are subject to GST/HST according to provincial regulations.
DHL Express shipping is available for international orders (outside of US and Canada). Additional customs/duties/VAT may be charged depending on each destination country's rates, which are the responsibility of the customer and not of Known.
Please note that covering postage for returns is the responsibility of the customer. Goods should be in brand new resaleable order, complete with all packaging and tags. Should you have any questions, please email us at firstname.lastname@example.org.